Refund Policy

1. General Policy

All sales of OTT subscription services are final once the subscription has been activated on the customer's registered number or email. Because digital subscriptions are consumed immediately, we do not offer refunds after successful activation.

2. Eligible Refund Cases

A refund or replacement may be offered only if:

• The subscription could not be activated due to a technical issue from our side.
• The wrong plan or duration was delivered and the issue is reported within 24 hours of activation.
• Payment was made twice for the same order by mistake.

3. Non-Refundable Cases

Refunds will not be issued for:

• Change of mind after activation.
• Customer providing incorrect mobile number or email ID.
• Suspension or restrictions caused by the OTT platform's own policies.
• Issues arising from sharing account access or violating platform terms.

4. Refund Process

To request a refund, contact us on WhatsApp at +91 8003455459 within 24 hours of activation with your payment proof and order details. Approved refunds are processed within 5-7 business days to the original payment method.

5. Cancellations

Orders can be cancelled only before payment confirmation. Once payment is received and processing has started, cancellation requests may not be accepted.

6. Contact

For refund or cancellation queries, message us on WhatsApp at +91 8003455459.